Refund & Return Policy
Sonia Collections™ — Handmade Indian Juttis & Ethnic Footwear
We want you to shop with confidence. Please review our return, refund and exchange conditions before placing your order.
15-Day Return Policy
Eligible retail orders may be returned within 15 days of delivery. Items must be unused, unworn and in their original condition and packaging.
Refund Policy
Once an approved return is received and inspected, the refund will be processed to the original payment method. Bank or payment provider processing times may vary.
Size Exchange
Eligible size-exchange requests should be submitted within 48 hours of delivery. The product must be unused and in original condition. Exchange depends on availability.
Damaged or Wrong Item
If you receive a damaged or incorrect product, contact us within 7 days of delivery and provide order details and clear photographs of the issue.
Return Shipping
Return shipping arrangements and costs may vary depending on the destination and reason for return. Please contact us before sending any product back.
Non-Returnable Items
Custom-made, personalised or specially produced items may not be eligible for return. Worn, damaged or altered products may also be excluded.
🌍 International Orders
Sonia Collections™ accepts international orders. Customers are responsible for providing accurate delivery information and complying with applicable destination-country requirements. Customs duties and taxes may apply where applicable.
📦 Wholesale • Bulk • Private Label
Wholesale, bulk, OEM and private-label orders may have separate quotation, production, payment, cancellation and return terms. Please confirm the applicable terms before placing a bulk order.
📋 Terms & Conditions
By using this website or placing an order, you agree to follow Sonia Collections™ website, product, payment, shipping and customer-service policies. Product photographs and descriptions are provided to accurately represent our handmade products; minor handmade variations may occur.
© Intellectual Property
Sonia Collections™ names, logos, photographs, product designs, text and website content may not be copied, reproduced or used commercially without prior written permission.