Shipping and Delivery Policy

Sonia Collections is committed to providing the best and fastest delivery for all products purchased through our platform. We offer both FOB (Free on Board) and CIF (Cost, Insurance, and Freight) shipping, with worldwide free shipping. Our dispatch handling time is 2-5 days, and we dispatch our goods from the Nhava Sheva Big Port in Mumbai. To ensure smooth delivery, please register your address and phone number correctly on our website and keep the following points in mind:

E-commerce Orders

Address Details: Enter the house number and landmark correctly on the website form to avoid shipping issues.
Registration Details: Provide accurate details such as name, address, city name, and pin code. Incorrect pin codes can cause shipping errors.
Contact Information: Ensure your mobile number is valid and contactable. We may need to call you for delivery-related queries.
Delivery Time: Products will be delivered within 7 to 14 days.
Shipping Modes: Light goods are couriered, while heavy goods are surface couriered. In some cases, shipping is done within 24 hours.

Bulk Orders

Order Placement: Bulk orders should be placed with complete and accurate details to avoid delays.
Handling Time: Dispatch handling time for bulk orders is 2-3 days.
Shipping Modes: Bulk orders are shipped via sea freight from Nhava Sheva Big Port in Mumbai.
Delivery Time: Bulk orders are delivered within 7 to 14 days, depending on the destination and shipping method chosen.

Cancellation Policy

If you have made any mistake while ordering, you can cancel the order provided it has not left the warehouse. If the order is canceled after dispatch, a 10% fee will be deducted.

Return Policy

We offer a 15-day return policy. If you are not satisfied with your purchase, you can return the product within 15 days of delivery. Please ensure the product is in its original condition and packaging. Return shipping costs are covered by Sonia Collections.

Trademark

All trademarks, people, and service selections displayed on our site are the property of Sonia Collections. Unauthorized use or modification of our trademarks is prohibited and subject to fines. If packets are damaged during delivery, notify us immediately. We will arrange for the damaged product to be collected within 7 days. Sample and shipping costs are paid by the buyer.

Duties and Taxes

Orders may attract duties and taxes based on the destination country’s regulations. These charges are displayed during the order process and are also sent to the registered mobile number and email. Customers are responsible for paying any applicable taxes.